Shipping policy
Shipping Policy
Last Updated: July 23, 2026
Thank you for shopping with Electric by Deep. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 5–12 business days
- United States: 7–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method. Free shipping may be offered on eligible orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (when available). Tracking information may take 24–48 hours to update.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team. We will be happy to help.